Cybertruck Door Failure

[Vrl1467]

Our cybertruck doors never closed completely, leaving an exposed crack. An engineer at tesla said this was a cosmetic issue and to stop complaining. Last night while on the onramp to a freeway, the door swung open out of the blue, sending the door flying wide open. My 1 year old daughter was in the car seat right next to it and luckily she wasnt injured. If that door hit anything - anything, this could have caused major damage, injury, or fatality. And whats worse? The latch on my drivers side door is ALSO failing, meaning this is a systemic issue, not an isolated one.

 

[Tecyber1]

and here my Glovebox won't open and I thought that was bad. Dayum!

 

[Crissa]

Several trucks have needed these latches secured upon delivery. It's certainly a safety issue, and if loose, well, they will cut the bolts from vibration and door action.

This is what actual recalls are for, to make sure stuff like this gets torqued properly.

Thank you for telling the other owners to check these bolts!

-Crissa

 

[getsometom]

Thankfully no one was hurt. I'd assume you're going to have a much needed conversation with your local SC.

 

[Ralphiefar]

They actually said to quit complaining? Wow. Those pics are frightening to see actually.

 

[REM]

Can you post the dashcam video of this, please? Various parts of this event sound embellished to me.

 

[CKLenYLA]

They actually said to quit complaining? Wow. Those pics are frightening to see actually.

I highly doubt anyone at Tesla said that

 

[Gurule92]

That's a scary situation. I do have a couple questions. Why are you posting screenshots of photos? What Tesla engineers did you talk to? And how did you get a hold of them?

Hopefully they quickly remedy it. When did you take delivery?

 

[Lasttoy]

File complaint with NHTSB

 

[Spacenoddle]

I don't remember anyone reported this kind of door failure in here before.

 

[Lasttoy]

Their r NO engineers at a SC
Those latches have been tampered with. Upon close inspection of mine, there are no scratches
If the door didn't close properly upon acceptance, it your fault for driving off with defective door latches. Those latches are NOT load bearing. This post is suspect at the least.

 

[Korben Dallas]

Why are you posting screenshots of photos?

Hopefully they quickly remedy it. When did you take delivery?

I can’t speak for the OP, but I will only post screenshots for privacy reasons.

 

[Kaputchka]

Did you take it to an actual service center? Did they tell you it was just cosmetic? If someone official from Tesla said that to you, and it is preserved, like all texts are in the app, you need to take that up the chain.

 

[Deleted member 17810]

There's a couple of people on

I don't remember anyone reported this kind of door failure in here before.

One person has, but their service center fixed it.

https://www.cybertruckownersclub.com/forum/threads/driver-side-door-gaps.12510/

 

[Gurule92]

I can’t speak for the OP, but I will only post screenshots for privacy reasons.

Oh like to scrub metadata? That's fair. Id probably crop at least lol but I get it