Powershare Team Response - FINALLY

[MoabChris]

I've had Poweshare fully installed for over 4 months (since early May) in SoCal. I also have Solar. The electric charger works to charge my vehicle, but has Never worked to power my home during a simulated outage. Installer said tesla was working on an update to roll out in June. Emails to [email protected] have gone unanswered - until now.

Here is what they said...

Anyone else get this response... seems very vague and frustrating after 4 months to get this response.

Here's what my installer responded with when I messaged him.

I guess it's the result of being a beta tester and early adopter...

Anyone go through this and get it resolved??

TIA - hopefully this is useful to someone else going through this too.

 

[Korben Dallas]

This is important to me as well. Last year we installed a non-Tesla PV system, a pair of PWs, a Gateway, and a Universal wall connector. And now that we own a Cybertruck we want to be able to use it to augment the PWs during extended outages………but I can’t.

I was under the impression that the PowerShare software update is required before any Cybertruck is capable of powering a home, however, that update hasn’t been released yet to my knowledge. So I’m a little confused.

Can you, or anyone else out there, confirm (a photo of the monitor would be great) that your Cybertruck already has this update installed please?

Thanks.....

 

[MoabChris]

I've seen evidence of people with Powershare working! But I am not sure if it's related to having solar also.

Freaking annoying the conflicting messages. Is it an install problem, or a software problem - no data other than "We have found a wiring and installation error; this is commonly caused by a bad quality grid connection or incomplete installation. Please contact your Certified Installer to return to site and call Tesla's Chanel Support Team while they are onsite. "

Installer thinks it's software, but.... that's not what Tesla is saying.