Charger release not working

[JFD361]

Lately, the release button on my charging plug won't allow it to release. I have to use the phone app get the charging cord to unlock?? Any thoughts or insights.

 

[Outdoors]

Lately, the release button on my charging plug won't allow it to release. I have to use the phone app get the charging cord to unlock?? Any thoughts or insights.

Does that specific plug/wand also have the problem with any other Tesla's?
Does the Cybertruck experience the unlocking problem at any other location?

That should help you narrow it down if it is the adapter/wall charger or the truck itself.

 

[mongo]

Lately, the release button on my charging plug won't allow it to release. I have to use the phone app get the charging cord to unlock?? Any thoughts or insights.

Does the button still open the charge port?
How long are you holding the button for?
What does the charge port light do?

 

[Madmax76]

Do you have this message? I do and have been having problems with my charge port door.

 

[jimbaum]

Lately, the release button on my charging plug won't allow it to release. I have to use the phone app get the charging cord to unlock?? Any thoughts or insights.

I had this exact thing happen about a week ago. Had to use phone to open the port as nothing else opened the charge port.
When I went to fill out the service app, it already was expecting the service (b/c of the fault).

I scheduled it and it took them only like 30 minutes to replace it and now it works fine.

(The new Plano, Texas service center is very fast with hardly any waiting).

 

[nasg]

I had this exact thing happen about a week ago. Had to use phone to open the port as nothing else opened the charge port.
When I went to fill out the service app, it already was expecting the service (b/c of the fault).

I scheduled it and it took them only like 30 minutes to replace it and now it works fine.

(The new Plano, Texas service center is very fast with hardly any waiting).

Same issue here, I have a service appt in a few weeks

 

[REM]

Lately, the release button on my charging plug won't allow it to release. I have to use the phone app get the charging cord to unlock?? Any thoughts or insights.

Just did a warranty replacement on my universal charger. Mine sits outside, and I noticed that the button sounded "squishy" after a light rain. The handle was stuck into the port, and nothing I tried would release it. Maybe there is an electrical safety lock that was triggered?

Either way, they shipped a drop in replacement and got me up and running again in a couple of days. Place a service ticket and work with them. Maybe there is a bad batch of handles out there that allow water ingress?

 

[JFD361]

Do you have this message? I do and have been having problems with my charge port door.

The door opens and closes the charger release button doesn't work

 

[REM]

The door opens and closes the charger release button doesn't work

Did you see my reply above? Reached out to the support team yet?