Rare issues with new Cybertruck

[Matias]

Hello Cyber group. I wanted to share my recent unfortunate experience and was wondering if I’m one of the only “lucky ones,” because it doesn’t feel normal to me.

I bought a 2025 Cyber that was used as a floor display car with only 600 miles on it. As soon as I drove away from the delivery center—while still in the Tesla parking lot—there was a loud noise coming from the rear. I turned around, and the delivery manager confirmed it was the suspension compressor, which sits at the rear bed right behind the back passenger seats. A repair was scheduled.

I drove away with the most annoying loud noise. Two days later, while heading to work early in the morning, the car started going crazy, flashing red warnings, and then completely stopped in the middle of the road. The alert was regarding a front motor malfunction. I had to tow it to the nearest service center.

Two weeks later, they told me it was a rare, never-seen-before malfunction and that they had to replace the entire drive unit. On the day I finally came to pick up my Cybertruck, I insisted on taking it for a test drive with their technician. As soon as we drove off, the compressor unit started making a rattling noise. Each time you accelerate, it gets worse.

The truck is now back at the shop waiting for parts. Should I feel cheated by Tesla for the condition of the vehicle I received, even though none of these issues were disclosed, or are these common issues?

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[That Beast Mode]

I don't know if I'd feel cheated per se as they are fixing it and with only 600 miles they may not have known about the issues, id definitely be pissed that's for sure and I'd be either seeking a new replacement truck or some kind of compensation for that nonsense. You are right to feel sour about this and be disappointed.

 

[REM]

You can either ride these initial issues out and assume that statistically you will not see a major issue again ... or you can lemon law it.

 

[SlegMD]

Assuming you got a deal for the floor model… however you also never know what you’re getting here. Have to decide if you want to deal with SC for the foreseeable future apparently lol, but for sure use that warranty.

 

[CyberSav]

Unfortunately this isn't a rare experience. I too have a very problematic Cybertruck. Couldn't take it anymore after 13-14 months. Was tired of going to the service center all the time. Tesla is buying it back as a lemon.

 

[CyberGus]

Nothing about being a floor model would cause a drive unit to fail, or affect the compressor. It's just bad luck.

There have been a handful of drive unit replacements that I've heard of, which are generally very reliable. I'm sure the replacement will serve you well.

The compressor is a noisy little bugger, but should be barely audible thanks to the NVH remediation. If installed incorrectly, or if something has come loose, then the vibration will be significantly amplified. It should be a simple fix.

 

[EMoeller]

This is not normal, recommend using the California Lemon law (below) as you are in LA


California's Lemon Law, officially part of the Song-Beverly Consumer Warranty Act (California Civil Code § 1793.2 et seq.), and supplemented by the Tanner Consumer Protection Act, protects consumers who purchase or lease vehicles with substantial defects that the manufacturer cannot repair after a reasonable number of attempts.

It primarily applies to new vehicles (and some used vehicles still under the manufacturer's new vehicle warranty) sold or leased in California. If a serious defect persists after reasonable repair attempts (often presumed a "lemon" if 2+ attempts for the same issue, 4+ for different issues, or extended out-of-service time within the first 18 months/18,000 miles), the manufacturer must typically offer a replacement vehicle or refund (repurchase), potentially including related costs like taxes, fees, and incidental expenses.

Key points include:

• Covers cars, trucks, vans, SUVs, motorcycles, and certain RVs under the manufacturer's express warranty.
• Does not generally require going to court; many manufacturers offer state-certified arbitration programs.
• Recent changes (e.g., via AB 1755 and related bills in 2024-2025) introduced new procedures, timelines, and notice requirements for claims, but the core protections remain.

For the most accurate and up-to-date details, including a Q&A fact sheet, visit the official California Department of Consumer Affairs (DCA) Arbitration Certification Program page: https://www.dca.ca.gov/acp (and specifically their Lemon Law Q&A PDF at https://www.dca.ca.gov/acp/pdf_files/lemonlaw_qa.pdf).

The full statutory text is available on the California Legislative Information site: https://leginfo.legislature.ca.gov/...on=3.&title=1.7.&part=4.&chapter=1.&article=3.

If your vehicle qualifies, consider contacting the manufacturer or a certified arbitration program first. Note that recent legislative updates may affect procedures, so check the DCA site for the latest.

 

[shopaholic]

Sorry to hear your troubles, looks like not rare! Posted similar issues just yesterday.

https://www.cybertruckownersclub.com/forum/threads/the-dreaded-red-screen-😡.53859/

 

[BlueLightning]

Man that really sucks.

Yes! Get a replacement!!

Apple to Oranges.

But, not saying it’s the same but sometimes something just isn’t right!

My Lightning had several, several, several visits to dealership within six months and they never fixed it.

Low volt battery
High volt battery
Direction modulator
Drive motors
Powertrain


Trade that lemon in.

 

[65SoYoLO]

Hello Cyber group. I wanted to share my recent unfortunate experience and was wondering if I’m one of the only “lucky ones,” because it doesn’t feel normal to me.

I bought a 2025 Cyber that was used as a floor display car with only 600 miles on it. As soon as I drove away from the delivery center—while still in the Tesla parking lot—there was a loud noise coming from the rear. I turned around, and the delivery manager confirmed it was the suspension compressor, which sits at the rear bed right behind the back passenger seats. A repair was scheduled.

I drove away with the most annoying loud noise. Two days later, while heading to work early in the morning, the car started going crazy, flashing red warnings, and then completely stopped in the middle of the road. The alert was regarding a front motor malfunction. I had to tow it to the nearest service center.

Two weeks later, they told me it was a rare, never-seen-before malfunction and that they had to replace the entire drive unit. On the day I finally came to pick up my Cybertruck, I insisted on taking it for a test drive with their technician. As soon as we drove off, the compressor unit started making a rattling noise. Each time you accelerate, it gets worse.

The truck is now back at the shop waiting for parts. Should I feel cheated by Tesla for the condition of the vehicle I received, even though none of these issues were disclosed, or are these common issues?

Did you pay full price for a new cybertruck? Or did you get it for the used price?

 

[meinnovations]

Unfortunately this isn't a rare experience. I too have a very problematic Cybertruck. Couldn't take it anymore after 13-14 months. Was tired of going to the service center all the time. Tesla is buying it back as a lemon.

Not replacing it, or you chose $?

 

[CyberSav]

Not replacing it, or you chose $?

They didn't offer a replacement, only a repurchase, but that's what I would have chosen anyway.

I don't want another one. I want something luxurious, made well, quiet, etc.

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