Well thats not good, keep us posted on how you make out. I assume they are going to have several returns given the replies in this thread and I hope everyone is able to get a refund.
I just decided to have him cut the bracket to look like yours. I didn’t want to have to leave in the middle of the project. I hope it works!
Nice job, again this shouldn't require this much modification, but in the end it'll work and now it'll be safe. Hopefully they fix this issue soon, I'd consider getting the V2 to replace my V1, but not until this flaw is fixed, it's too risky as is.
Hey, can you please post pics of this when you get it? I am curious to see the fix their engineers came up with. That was a pretty quick turnaround (I guess because so many of us had the same issue) so I'd assume they are going to cut it too.
I think the easiest thing to do is to add height to the bracket about 5 mm just at the ends where the bolts go. This is effectively “adding washers.” In fact adding an inch or two of height here would raise the screen to where I would like it. The plastic covers would need to be adjusted I’m thinking. Let’s see what they come up with
Sure, but that would require a new bracket, I don't see how they got that done in a week or two. It would be easier to send a bag of washers, which is a crappy fix. Either way the plastic cover would need to be adjusted. I added one washer and ended up having to cut the plastic because the height increase kept making it pop off. Keep us posted.
that kinda defeats the purpose of the new design. its supposed to keep it the same height, its slightly lower though, then add in the spacers and it drops it down a little more.
Oh you’re right! I got my logic backwards. Still, if like the option to raise the screen!
The new design would keep it roughly the same height as OEM. The spacers would actually raise the height of the screen to whatever thickness the spacer is.
