Tesla Refuses to Work on Vehicles With non-OEM Tires

[Deleted member 17810]

What tire do you have.

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[DAE1]

I had the suspension squeak situation on the Model 3. It was an out of warranty repair and the tires were Les Schwab. no issues. I have TSportline wheels on the Y with non OEM tires. Tesla sent a tow when I got a flat. They couldn’t fix the problem but they did help me get it to Discount tire. I’m kinda surprised you are having this issue.

Yeah, it’s very strange. Perhaps a new policy? Or maybe it’s just specific to this service location.

 

[jerhenderson]

Agreed.

Agreed.

 

[Deleted member 17810]

Your tire probably has a higher tread wear starting point (height) than what tesla opted to fit low/high modes.

 

[rb92gt]

This is total BS and FUD. They will work on cars with "aftermarket tires." This feels similar to the "can't let a Cybertruck get wet" because it will rust nonsense.

 

[Outdoors]

Someone needed to make a thread today about their other car that they own.

Worried about something that hasn't even happened with their cybertruck yet.

 

[TruckGenio]

I was planning on purchasing non-OEM tires for my CB as I hear they burn through tires every 6K miles, however, I recently discovered that Tesla refuses to work on vehicles with tires that they don’t personally certify, even when the sizing, speed rating, etc. is the same. Has anyone else heard of this? They refused to work on my Model S because I have Bridgestone tires (exact same specs as OEM). They called them “after market” as though they were modified but they are not.

Update: to add more context, service request was because the front driver’s side tire (one of four) was rubbing the fender when the steering wheel was turned. Vehicle has OEM wheels. Issue was later determined to be a worn bushing on a lower control arm.

I’m at 6800 miles my tires are fine what are people doing to eat through tires so fast?

 

[DAE1]

Someone needed to make a thread today about their other car that they own.

Worried about something that hasn't even happened with their cybertruck yet.

regardless of if it’s a different vehicle, it is a Tesla, the service center was Tesla, and Tesla is telling me this is their policy. And why would I want to wait until it happens to my CT?

 

[kpg81]

I have had Tesla work on my Beast several times with 24" wheels and Nitto tires, this is not true. They have a document you will need to sign indicating they are not responsible for damage to your aftermarket stuff though.

 

[UP_Kirk]

I was planning on purchasing non-OEM tires for my CB as I hear they burn through tires every 6K miles, however, I recently discovered that Tesla refuses to work on vehicles with tires that they don’t personally certify, even when the sizing, speed rating, etc. is the same. Has anyone else heard of this? They refused to work on my Model S because I have Bridgestone tires (exact same specs as OEM). They called them “after market” as though they were modified but they are not.

Update: to add more context, service request was because the front driver’s side tire (one of four) was rubbing the fender when the steering wheel was turned. Vehicle has OEM wheels. Issue was later determined to be a worn bushing on a lower control arm.

You are protected by the Magnuson Moss Consumer Protection Act
https://consumer.ftc.gov/articles/auto-warranties-and-auto-service-contracts#autowarrantiesfacts

Any mfg can't deny service for on a vehicle with 3rd party products, UNLESS they can prove that product is the direct cause of a failure in their OEM parts.

 

[Deleted member 17810]

regardless of if it’s a different vehicle, it is a Tesla, the service center was Tesla, and Tesla is telling me this is their policy. And why would I want to wait until it happens to my CT?

what tire did you use?

 

[MInnesooooooota]

Keep in mind Tesla isn't very good at hiring non-engineer types.

They have hired sales people who were line managers at McDon. Some of the people I had to deal with when buying Teslas were CLEARLY not qualified. Luckily, some were sharp.

Further, some moron at Tesla decided to try to centralize everything - no calling your showroom anymore. You get some minion in Vegas who probably drives a Tercel - clueless about Tesla or anything for that matter.

So who knows. Tesla is still random at this point.

 

[Lasttoy]

Read it again. The after market tires are rubbing wheel well.
As a matter of law. Pure bs tesla won't service if don't buy their tires.
One. Find that in warranty? 2. We can buy same tire at Goodyear store. Someone posted it last week.
This post is missing information
Service person must produce page from Warranty to back up his claim
Lawyer up

 

[FlykidCT]

There may be some confusion here. Just to clarify:

1. There were no after market wheels in this equation. They were Bridgestone tires as opposed to their certified Michelin version. Same specs.

2. A single tire of 4 was rubbing the fender. Nothing related to wheels (I have OEM wheels).

3. The issue was later determined to be a lower control arm.

4. This is still relevant for CTs as any issue experienced with wheels, fenders, control arms, etc. may be refused by Tesla if you don’t have their OEM tires installed. I’ve seen many threads where other owners were looking at alternative tires based on cost or the tread life.

The Goodyear is the OE all terrain tire
Pirelli Scorpion is the all season tire

OE Michelin tire? I’m not so sure about that

Either case, the OE tires ARE very difficult to get anywhere other than Tesla I’ve tried to find both on tire rack or discount. No dice. The wranglers are kinda available but don’t have the CT sidewall that fits the outline of the phantom wheel covers

Either way that service advisor is unwell and wrong. OE wheels, OE tire size. They absolutely should service a lower control arm. I hope a second appointment and a chat with the service manager. They can install one of their OE tires on that corner and check to see if it still has interference issues.

Every vehicle I’ve ever worked on many moons ago- it was never a consideration on if they had OE tires or not for me to do the requested work- quite frankly most folks don’t even know what brand and flavor is OE for their vehicle.

 

[AZCYBER]

I was planning on purchasing non-OEM tires for my CB as I hear they burn through tires every 6K miles, however, I recently discovered that Tesla refuses to work on vehicles with tires that they don’t personally certify, even when the sizing, speed rating, etc. is the same. Has anyone else heard of this? They refused to work on my Model S because I have Bridgestone tires (exact same specs as OEM). They called them “after market” as though they were modified but they are not.

Update: to add more context, service request was because the front driver’s side tire (one of four) was rubbing the fender when the steering wheel was turned. Vehicle has OEM wheels. Issue was later determined to be a worn bushing on a lower control arm.

Not every SC employee is a rocket scientist.

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