Tesla cancelled my service appointment

[beatmstrj]

My roof glass spontaneously shattered over a month ago. I made a service appt to have it replaced. Two weeks later, a day before my service appt, Tesla sent me a message saying they rescheduled my appt because the parts were not in stock. Ok, no problem, but the time they rescheduled it for doesn't work for me so I moved it two days later to a more convenient time.
Two weeks later, a day before that new appt, I received a message saying parts were not in stock so they rescheduled my appt again. I again moved the appt because their new appt time didn't work for me.

Today (four days before my again rescheduled appt) I get a message saying "Hello, we will be cancelling your appt due to multiple reschedules, please create and schedule an appt when time permits"

WTF?!

Has anyone had this happen? I don't want to lose the parts that were supposed to be ordered already, nor my place in line since appts seem to be about two weeks out in general. I never once rescheduled my appt without Tesla rescheduling it first.

Is there a service center anyone recommends in SoCal that can get parts faster? This was for Riverside.

***
Update: Wound up calling into the dealership (not super easy to get ahold of someone but I managed). Spoke with someone in service who could not tell me why my appointment was cancelled, but went to check if the roof glass I needed was actually in stock. After 45 minutes of being on hold he came back and said that he had the glass in stock and could squeeze me in 3 days later on Friday (which was when my original rescheduled appt was). He said I would get an appt notification in the app. I hung up and got the notification but the app asked me to set the appt time myself and the earliest time was like 2 weeks later. I figured maybe this would change so I waited a day but it didn't change so I called back to confirm if they could actually get me in Friday. Turns out once you have an appt scheduled in the app it's EVEN HARDER to get someone on the phone cause the phone systems thinks you don't need to talk to anyone. Finally managed to get through to sales and got transferred to service where I talked to the same guy again, he said to just show up Friday at 8am and they would get me in. A day later my appt time changed to reflect this. Got my service done, got the truck back, all is well. All that nonsense for nothing.

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[SCTesla]

Just open another ticket.

 

[getsometom]

That sounds infuriating especially knowing the long wait times to get a service appointment. Did they say why they cancelled instead of rescheduled?

 

[beatmstrj]

That sounds infuriating especially knowing the long wait times to get a service appointment. Did they say why they cancelled instead of rescheduled?

The only message was the last thing I quoted. Literally cancelled because apparently "I" rescheduled too many times. I did reply to the message asking them not to cancel and that it's due to parts, but I don't know if I will even get a response from them.

 

[Sirkevin]

call your service center and talk to the service manager.

 

[UberNoob]

Perhaps your SC is like Pensacola, their glass guy only comes on Wednesday.

 

[Cyber_P]

call your service center and talk to the service manager.

If you can reach them. Or get them to call back.

 

[MajorVictory]

I have had similar issues with them rescheduling and canceling. I have found it nearly impossible to actually speak to a person or get a call back from the local service center as well.

I believe I detailed here, they made the pedal rivet recall mobile appointment and came without the tool, did not complete the service as a result and courtesy charged $0 for 'education'.

 

[Lasttoy]

Write memo to HQ Service in Palo Alto. Copy of text

 

[Darth abbott]

My roof glass spontaneously shattered over a month ago. I made a service appt to have it replaced. Two weeks later, a day before my service appt, Tesla sent me a message saying they rescheduled my appt because the parts were not in stock. Ok, no problem, but the time they rescheduled it for doesn't work for me so I moved it two days later to a more convenient time.
Two weeks later, a day before that new appt, I received a message saying parts were not in stock so they rescheduled my appt again. I again moved the appt because their new appt time didn't work for me.

Today (four days before my again rescheduled appt) I get a message saying "Hello, we will be cancelling your appt due to multiple reschedules, please create and schedule an appt when time permits"

WTF?!

Has anyone had this happen? I don't want to lose the parts that were supposed to be ordered already, nor my place in line since appts seem to be about two weeks out in general. I never once rescheduled my appt without Tesla rescheduling it first.

Is there a service center anyone recommends in SoCal that can get parts faster? This was for Riverside.

I moved an appointment like 7 times over 2 months. It was all minor things and tire rotation and it was never canceled.

 

[PES_CT]

My service appointment to replace the wiper motor was cancelled two days before the scheduled date. Usually, a service department should know if they will have parts or not well before the actual service date. Anyone else have their wiper service date cancelled?

 

[Woodrick]

The only message was the last thing I quoted. Literally cancelled because apparently "I" rescheduled too many times. I did reply to the message asking them not to cancel and that it's due to parts, but I don't know if I will even get a response from them.

Just reply to the message and ask them when they expect to have it available.

 

[beatmstrj]

Update: Wound up calling into the dealership (not super easy to get ahold of someone but I managed). Spoke with someone in service who could not tell me why my appointment was cancelled, but went to check if the roof glass I needed was actually in stock. After 45 minutes of being on hold he came back and said that he had the glass in stock and could squeeze me in 3 days later on Friday (which was when my original rescheduled appt was). He said I would get an appt notification in the app. I hung up and got the notification but the app asked me to set the appt time myself and the earliest time was like 2 weeks later. I figured maybe this would change so I waited a day but it didn't change so I called back to confirm if they could actually get me in Friday. Turns out once you have an appt scheduled in the app it's EVEN HARDER to get someone on the phone cause the phone systems thinks you don't need to talk to anyone. Finally managed to get through to sales and got transferred to service where I talked to the same guy again, he said to just show up Friday at 8am and they would get me in. A day later my appt time changed to reflect this. Got my service done, got the truck back, all is well. All that nonsense for nothing.

 

[Boyne]

My roof glass spontaneously shattered over a month ago. I made a service appt to have it replaced. Two weeks later, a day before my service appt, Tesla sent me a message saying they rescheduled my appt because the parts were not in stock. Ok, no problem, but the time they rescheduled it for doesn't work for me so I moved it two days later to a more convenient time.
Two weeks later, a day before that new appt, I received a message saying parts were not in stock so they rescheduled my appt again. I again moved the appt because their new appt time didn't work for me.

Today (four days before my again rescheduled appt) I get a message saying "Hello, we will be cancelling your appt due to multiple reschedules, please create and schedule an appt when time permits"

WTF?!

Has anyone had this happen? I don't want to lose the parts that were supposed to be ordered already, nor my place in line since appts seem to be about two weeks out in general. I never once rescheduled my appt without Tesla rescheduling it first.

Is there a service center anyone recommends in SoCal that can get parts faster? This was for Riverside.

***
Update: Wound up calling into the dealership (not super easy to get ahold of someone but I managed). Spoke with someone in service who could not tell me why my appointment was cancelled, but went to check if the roof glass I needed was actually in stock. After 45 minutes of being on hold he came back and said that he had the glass in stock and could squeeze me in 3 days later on Friday (which was when my original rescheduled appt was). He said I would get an appt notification in the app. I hung up and got the notification but the app asked me to set the appt time myself and the earliest time was like 2 weeks later. I figured maybe this would change so I waited a day but it didn't change so I called back to confirm if they could actually get me in Friday. Turns out once you have an appt scheduled in the app it's EVEN HARDER to get someone on the phone cause the phone systems thinks you don't need to talk to anyone. Finally managed to get through to sales and got transferred to service where I talked to the same guy again, he said to just show up Friday at 8am and they would get me in. A day later my appt time changed to reflect this. Got my service done, got the truck back, all is well. All that nonsense for nothing.

This is why Tesla service sucks, the app does not work and is counter productive. Elon needs to fix Tesla service so it is customer oriented.

 

[Woodrick]

Update: Wound up calling into the dealership (not super easy to get ahold of someone but I managed). Spoke with someone in service who could not tell me why my appointment was cancelled, but went to check if the roof glass I needed was actually in stock. After 45 minutes of being on hold he came back and said that he had the glass in stock and could squeeze me in 3 days later on Friday (which was when my original rescheduled appt was). He said I would get an appt notification in the app. I hung up and got the notification but the app asked me to set the appt time myself and the earliest time was like 2 weeks later. I figured maybe this would change so I waited a day but it didn't change so I called back to confirm if they could actually get me in Friday. Turns out once you have an appt scheduled in the app it's EVEN HARDER to get someone on the phone cause the phone systems thinks you don't need to talk to anyone. Finally managed to get through to sales and got transferred to service where I talked to the same guy again, he said to just show up Friday at 8am and they would get me in. A day later my appt time changed to reflect this. Got my service done, got the truck back, all is well. All that nonsense for nothing.

All you had to do was reply in the app. The same guy would have probably picked it up and reset the appointment.
1-2 minutes for you in the app
1-2 minutes for Tesla using the app

5 times the number of customers served than a 10 minute phone call.

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