Burst a tube while inflating Cybertent - first use

[Rory]

I’ll reach out today and advise results on this board in case anyone else has this issue. You’ve been super helpful. Thank you again.

UPDATE. Got a call from the SC today and guess what - they have the replacement tube in stock for me and the manufacturer sent a video and manual to help install it. - I'm telling you - Tesla service has improved dramatically over these past several months.

 

[hemiarch]

Very glad to hear it. Don’t be disheartened. The tent is actually very cool to own and in my case has been utterly bomb proof

 

[cirquedu]

UPDATE. Got a call from the SC today and guess what - they have the replacement tube in stock for me and the manufacturer sent a video and manual to help install it. - I'm telling you - Tesla service has improved dramatically over these past several months.

Hey Rory how did it go replacing the tube? Mine has burst and ripped the seams as well. Trying to figure out how I will be getting this fixed.

 

[hemiarch]

Ooh. Thats worrisome. More than one?

 

[81u80x]

When did you get your tents? The ones that burst? Are they the “v2” which are the second manufacturing batch and became available around Feb this year (they have a different black accessory bag + the feet under the platform do not lock in, just unfold). That’s what I have and have yet to fully inflate at camp. Just did a quick check to make sure the tent was ok and inflated but didn’t go to 8psi at camp yet. Will do in July.

 

[Rory]

Hey Rory how did it go replacing the tube? Mine has burst and ripped the seams as well. Trying to figure out how I will be getting this fixed.

Sorry to hear that. Ordering the replacement tube through Tesla Service Center was pretty easy. They gave me a diagram that shows each tube in the tent in a different color and asked that I identify which tube it was and they placed the order. It took a few weeks to order it from Germany but really not a terrible delay. The replacement tube came with detailed simple instructions to install it and since then I've used the tent a couple of times to the total delight of my 5 yr old - and me. After you set it up once - each subsequent goes so much faster. As fast as 8-10 mins. and packs up just as fast. Hope this helps. - R

 

[hemiarch]

Sorry to hear that. Ordering the replacement tube through Tesla Service Center was pretty easy. They gave me a diagram that shows each tube in the tent in a different color and asked that I identify which tube it was and they placed the order. It took a few weeks to order it from Germany but really not a terrible delay. The replacement tube came with detailed simple instructions to install it and since then I've used the tent a couple of times to the total delight of my 5 yr old - and me. After you set it up once - each subsequent goes so much faster. As fast as 8-10 mins. and packs up just as fast. Hope this helps. - R

That’s good news. How do the tubes attach to each other in there ?

 

[Rory]

That’s good news. How do the tubes attach to each other in there ?

The tubes attach to each other with Velcro and the air passes from one tube to another via the short black hoses.