Quick Quack car wash track popped my tire!

[Pratik]

Hi All,

Brand new member here. Took delivery of my Cybertruck last week and have been absolutely in love with it.

Unfortunately, my front driver side tire popped while going through a car wash. I had gone through a few washes already over the days and didn't have an issue until this time.

What happened: Truck was going through while in neutral as usual. Towards the end, there was a point where it felt like the truck was stuck and then there was a pop. It turned out that for some reason, the front tire came off the track a little bit and a metal piece punctured the side wall.

Damage:
Flat tire
Some rim damage as well

Tesla roadside assistance was great. They sent a tow truck and gave me $50 uber credit to get home. They took it to the local service center and are trying to find a tire and wheel. I'm really hoping it's not going to take them forever to find the parts.

I'm expecting Quick Quack to give me a call within a day or so. We have the dashcam video and their video as well. They'll probably reimburse me for any cost of repairs.

If anyone has any insight as to how long the wait might be, that would be helpful. Also, I won't be going to this specific location anymore and will only go through ground up new build Quick Quacks, because they are built different according to the employee.

UPDATE 3/14/24: I spoke to the Quick Quack manager who showed me their video too. Turns out, a car in front of me broke the tire shine part which made it stick out into the track. They had it fixed when I went there and he watched me go through the wash with no issues. So basically, I just got unlucky going through after their tire shine part broke. He also said that all QQs have their own proprietary equipment so even if they acquire an old car wash, they update everything. As for repair cost, it came to roughly $1300 including taxes. We submitted the invoice to QQ and he's expecting I'll be reimbursed in 6-8weeks. Mystery solved. Truck is back on the road turning heads

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[Speedr]

That sucks!!! So sorry!

 

[Spacenoddle]

Build for any planet, except the quick quack car wash, Sorry for your inconvenience.

 

[Jimbo Ringo]

Hi All,

Brand new member here. Took delivery of my Cybertruck last week and have been absolutely in love with it.

Unfortunately, my front driver side tire popped while going through a car wash. I had gone through a few washes already over the days and didn't have an issue until this time.

What happened: Truck was going through while in neutral as usual. Towards the end, there was a point where it felt like the truck was stuck and then there was a pop. It turned out that for some reason, the front tire came off the track a little bit and a metal piece punctured the side wall.

Damage:
Flat tire
Some rim damage as well

Tesla roadside assistance was great. They sent a tow truck and gave me $50 uber credit to get home. They took it to the local service center and are trying to find a tire and wheel. I'm really hoping it's not going to take them forever to find the parts.

I'm expecting Quick Quack to give me a call within a day or so. We have the dashcam video and their video as well. They'll probably reimburse me for any cost of repairs.

If anyone has any insight as to how long the wait might be, that would be helpful. Also, I won't be going to this specific location anymore and will only go through ground up new build Quick Quacks, because they are built different according to the employee.

View attachment 40133

 

[Gigahorse]

Hi All,

Brand new member here. Took delivery of my Cybertruck last week and have been absolutely in love with it.

Unfortunately, my front driver side tire popped while going through a car wash. I had gone through a few washes already over the days and didn't have an issue until this time.

What happened: Truck was going through while in neutral as usual. Towards the end, there was a point where it felt like the truck was stuck and then there was a pop. It turned out that for some reason, the front tire came off the track a little bit and a metal piece punctured the side wall.

Damage:
Flat tire
Some rim damage as well

Tesla roadside assistance was great. They sent a tow truck and gave me $50 uber credit to get home. They took it to the local service center and are trying to find a tire and wheel. I'm really hoping it's not going to take them forever to find the parts.

I'm expecting Quick Quack to give me a call within a day or so. We have the dashcam video and their video as well. They'll probably reimburse me for any cost of repairs.

If anyone has any insight as to how long the wait might be, that would be helpful. Also, I won't be going to this specific location anymore and will only go through ground up new build Quick Quacks, because they are built different according to the employee.

View attachment 40133

Yikes that is tough, good to know.

Let us know:
1. What the car wash says, there are vehicles WAY bigger and way smaller that will go through those kind of car washes
2. Any chance of you sharing the footage so we can see it?

 

[Gigahorse]

Yea............according to that you are also supposed to stand guard by the toughest truck ever made and immediately wipe bird poop off.
Every car mfg says to only hand wash a car with mild soap, but somehow carwashes are still in business.

 

[agordon117]

Congrats for posting the classic OEM "don't use a car wash" as if it has any meaning. All manufacturers say that about every car. Cars use carwashes every day despite the manual saying not to.

 

[Pratik]

Yea pretty much every manufacturer doesn't recommend auto car washes. Although this isn't Tesla's fault in any way.

 

[Pratik]

Build for any planet, except the quick quack car wash, Sorry for your inconvenience.

Unfortunately the side wall of good year tires aren't meant for any planet hahaha ?

 

[Gurule92]

We have a carwash out here called tommys, they use a treadmill style instead of a rail setup, ive always used it because the rails mess up my rims on other cars. Might be worth a look

 

[Pratik]

We have a carwash out here called tommys, they use a treadmill style instead of a rail setup, ive always used it because the rails mess up my rims on other cars. Might be worth a look

Will definitely look at some other options. Thanks!

 

[ÆCIII]

Wonder if any other type/vehicle has ever had this happen, in this particular car wash chain or even in others?

- ÆCIII

 

[Carlos Thomas]

Dam. And I was going to take my Cybertruck through my local Quick Quack. I have two newer ones within 10 minutes of my house.

 

[cgladue]

you got it last week and already had to wash it "several times" WTF?

 

[HaulingAss]

Build for any planet, except the quick quack car wash, Sorry for your inconvenience.

What kind of senseless comment is that? Got much Tesla hate?

This was a problem with the car wash or the people involved in sending it through, not the Cybertruck or the tire. Did you even see the photos?

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