rrizzi7210
Well-known member
- First Name
- Robert
- Joined
- Nov 18, 2020
- Threads
- 3
- Messages
- 109
- Reaction score
- 100
- Location
- West Palm Beach, FL, USA
- Vehicles
- 2022 MYP, 2024 CT CB (Foundation Series).
- Occupation
- Tech Business Owner
- Thread starter
- #1
The day I returned a loaner vehicle (2021 Model Y Performance) while my CT was at the SC, I noticed my Navigation Favorites list was empty on both my personal 2022 Model YP and my 2024 CT CB. I, of course, use the same driver profile for each vehicle, and did the same with the loaner. Even though this has not been an issue for me in the past, it was this time.
After spending about 20 minutes to determine how bad an issue this was going to be, I rebooted my phone, rebooted both cars, force profile sync (which does sync), and still nothing in my Favorites under Navigation. I then called Tesla Customer Service and got the new AI agent, which was incredibly good, actually, and followed the steps as suggested. Interesting to note that I was able to add new Favorites, provided I saved them under a different name than any existing favorites. When saving with the same name as an existing Favorite, it prompts me if I want to delete the "Saved" favorite, which I also did, and still no improvement.
I called Tesla again, spoke with a Human, who had me send photo after photo from inside my CT of the various screens to "prove" what was happening, so to speak. He had mentioned there was no way for Tesla to restore a "backup" of my profile either, since I asked about this.
After about 40 minutes, still no favorites. It's been over a week now, and I know they are in there since anything I save that matches an existing Favorite has to be deleted first, then added, but there are too many Favorites in my list that I will never remember where, or what I called them.
Has anyone else had this issue and/or resolved it?
After spending about 20 minutes to determine how bad an issue this was going to be, I rebooted my phone, rebooted both cars, force profile sync (which does sync), and still nothing in my Favorites under Navigation. I then called Tesla Customer Service and got the new AI agent, which was incredibly good, actually, and followed the steps as suggested. Interesting to note that I was able to add new Favorites, provided I saved them under a different name than any existing favorites. When saving with the same name as an existing Favorite, it prompts me if I want to delete the "Saved" favorite, which I also did, and still no improvement.
I called Tesla again, spoke with a Human, who had me send photo after photo from inside my CT of the various screens to "prove" what was happening, so to speak. He had mentioned there was no way for Tesla to restore a "backup" of my profile either, since I asked about this.
After about 40 minutes, still no favorites. It's been over a week now, and I know they are in there since anything I save that matches an existing Favorite has to be deleted first, then added, but there are too many Favorites in my list that I will never remember where, or what I called them.
Has anyone else had this issue and/or resolved it?
