Power Share Communication Problem… Help?

[Anthony Catanzaro]

I had my Foundation Series Power Share installed 4 weeks ago. From day 1 there has been no communication with the Gateway and my App or Tesla Support. A full day of troubleshooting with limited temporary communication with an Ethernet cable… the call was supposedly escalated. Yet I cannot get an update from Tesla, from the installer, or from QMERIT.

Does anyone have a way to call or email their Gateway / Power Share support?

Getting frustrated with this and I just want to know that something is in the works!

Thanks.

 

[DarkEye]

Powerwall support (877.961.7652 option 2). They handle Powershare support also.

 

[Anthony Catanzaro]

Thank you… I will call tomorrow!