I am having the same problem. What Tesla number did you call? I keep getting referred to the electrical installers who put in the gateway and they want to charge a fee to assist.
I was in the same situation with HavePower here in Fredericksburg, VA. I contacted Richmond store and they knew Master Electrical Services was installing in Richmond. I contacted them and explained the situation and they reached out to Tesla and got my installation reassigned to them. They...